Privacy
policy
Privacy
OUR MISSION
The Hive by VH Interiors is a General Store & Beverage Bar located in Altrincham. As well as serving award winning coffee and selling eco-conscious homewares etc, we are dedicated to protecting your privacy and safeguarding your personal identity.
INFORMATION COLLECTION
Believe it or not, we're not computer geniuses! But apparently wix.com (our website host) receives, collects and stores any information you enter on our website. Apparently this is available to us and we may end up using this information or information you provide to us in any other way.
In addition, our wix.com collects the Internet protocol (IP) address used to connect your computer to the Internet, login; e-mail address; password; computer and connection information and purchase history. We also use wix.com tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, communications, comments, feedback, product reviews, recommendations, and personal profile).
We do not gather sensitive personal data (eg. health, genetic, biometric data, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation and criminal convictions.) We expressly request that you do not provide any such sensitive data to us.
We sometimes use data collection devices such as “cookies” on certain pages of the site to measure effectiveness and safety. A cookie is a small file that gets placed on your hard-drive that helps us provide our services. By using and browsing our website, you consent to cookies being used. If you do not consent you must turn off cookies or refrain from using our site. You are free to decline cookies if you choose to. Most browsers allow you to turn off cookies.
SECURITY
At The Hive by VH Interiors we take security seriously. When users make a purchase we use every precaution to safeguard it online and offline. We password protect devices that can access the information.
We do not share, sell, or trade email addresses, information collected as part of a survey, or specific details about you or your household. We do not contribute to or or participate in shared or cooperative databases, which give other companies access to your information.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
CONTROLLING YOUR INFORMATION
If you are an EU resident, you have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation (GDPR). If you wish to exercise these rights, please contact us.
Requesting: You may request a copy of any data we hold about you. Upon request we will provide a copy of the information that we hold about you.
Correcting: The accuracy of the information is important to us. If you have a change of email address, or if any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.
Deleting: You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, we need to use that data to fulfill our contractual or legal obligations), your personal data will be deleted on request.
CONTACTING YOU
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via direct chat, email, telephone, text messages, and postal mail.
POLICY MODIFICATIONS
The Hive by VH Interiors may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our customers, properties, strategic marketing partners, and service providers.
If you don’t want us to process your data anymore, please contact us at thehive@vhinteriors.co.uk
ACCESSIBILITY
OUR MISSION
We want everyone who visits our website to feel welcome and find the experience rewarding. Our accessibility statement will provide our current status regarding Web Content Accessibility and our physical location.
WHAT ARE WE DOING?
To help us make our website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.
HOW ARE WE DOING?
We’re working hard to achieve our goal of a 100/100 page score, but our current score is 72/100 so there are some areas that still need improving. We are in the process of facilitating the accessibility and usability of our website for all people with disabilities.
Please be aware that our efforts are ongoing. If, at any time, you have specific questions, concerns or suggestions about the accessibility of any particular web page on www.vhinteriors.co.uk please contact us at thehive@vhinteriors.co.uk - If you do encounter an accessibility issue, please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you. You may also contact us via telephone at 0161 317 2402.